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Leveraging CIO Expertise to Create Social Value: Novartis’ SMS for Life Initiative

Donald A. Marchand, Jim Barrington


By leveraging their information management knowledge, leadership skills and working relationships with external IT companies, CIOs are in a unique position to help a company achieve its social responsibility objectives. We describe “SMS for Life,” a CIO-led initiative at Novartis, a Swiss pharmaceuticals and healthcare company. SMS for Life is a mobile phone-based solution to a severe antimalarial drug “stock out” problem that saves many lives in rural Africa. Other IT executives can learn lessons from this initiative.

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ISSN 1540-1960