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Preparing for the Cognitive Generation of Decision Support

Hugh Watson

Abstract


Every 10 years there has been a significant evolution in computer-based support for decision making. The next cycle, or generation, is due in the early 2020s and is starting to emerge. While this new cognitive generation has several important characteristics, the most significant will be the widespread use of artificial intelligence. This article describes the cognitive generation and provides recommendations for how companies should prepare for it.

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ISSN 1540-1960