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Role of Digital Capabilities in Unleashing the Power of Managerial Improvisation

Nadège Levallet, Yolande E. Chan


To address unexpected events rapidly and creatively, organizations increasingly need to rely on their ability for managerial improvisation. We identify two digital capabilities—a flexible IT infrastructure and a well-developed information management capability—that organizations can use to foster managerial improvisation and can leverage, depending on the type of unexpected event. Weak digital capabilities may limit the effectiveness of managerial improvisation, as may organizational structures and culture.

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The mission of MISQE is to encourage practice-based research in information systems and to disseminate the results of that research in a manner that makes its relevance and utility readily apparent.
ISSN 1540-1960