In Alliance With:

Open Journal Systems

How OpusCapita Used Internal RPA Capabilities to Offer Services to Clients

Petri Hallikainen, Riitta Bekkhus, Shan Pan


Robotic process automation (RPA) is a promising new technology that can generate significant returns on investment for companies. RPA also provides a new business opportunity for BPO (business process outsourcing) providers. This article describes the RPA journey of OpusCapita, a BPO provider that first created a strong internal RPA capability and then extended its operations to providing RPA services to clients. The lessons learned from this case are valuable for BPO providers both for internal RPA adoption and for offering RPA services to clients.

Click here for free presentation slides (pdf)

Full Text: PDF

The mission of MISQE is to encourage practice-based research in information systems and to disseminate the results of that research in a manner that makes its relevance and utility readily apparent.
ISSN 1540-1960