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Stepwise Evolution of Capabilities for Harnessing Digital Data Streams in Data-Driven Industrial Services

Matthias M. Herterich, Falk Uebernickel, Walter Brenner


Original equipment manufacturers (OEMs) face the challenge of building the capabilities to effectively harness the digital data streams flowing from their digitized industrial products to create innovative data-driven services. Based on insights from the digitization journeys of thyssenkrupp and SIEMENS, we provide a capability framework and actions that will guide OEMs as they progress through a stepwise evolution of six strategic service stages.

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ISSN 1540-1960