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The Digital Workplace Is Key to Digital Innovation

Kristine Dery, Ina M. Sebastian, Nick van der Meulen

Abstract


Success in the digital era at established companies depends on transforming how work is done to create digital workplaces and improve employee experience. This entails addressing two dimensions—responsive leadership and employee connectedness—with three design levers for each dimension. Based on the transformational journeys of three established companies, we show how digital workplaces drive success and how IT leaders play a critical role in the transformation. We provide recommendations for CIOs about to embark on workplace transformation journeys.

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ISSN 1540-1960